Refund Policy

We want you to love the jewelry you receive from Yours Always Jewelry. Because many of our pieces are made or personalized especially for you, please review the following policy before placing your order.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or you receive an incorrect item, we'll make it right.

Please contact us within 14 days of your purchase at yoursalwaysjewelry@gmail.com with your order number and a photo of the item showing the issue.

Once we've reviewed your request and confirmed the issue, we'll arrange an appropriate replacement or refund.

Personalized & Custom Jewelry

Because personalized jewelry is created specifically for you, personalized, engraved, and custom-made items are not eligible for returns, exchanges, or refunds due to a change of mind.

This includes items personalized with:

• Names or initials
• Dates or Roman numerals
• Custom messages
• Birth information
• Memorial information
• Custom engravings
• Any other personalization submitted with your order

Please carefully review all names, dates, spelling, capitalization, numbers, Roman numerals, and other personalization details before placing your order.

We create your jewelry using the personalization information submitted with your purchase and cannot provide refunds or replacements for customer-submitted spelling or personalization errors.

However, if we make an error when creating your personalization, please contact us and we'll make it right.

Non-Personalized Jewelry

For non-personalized jewelry, please contact us within 14 days of purchase if you would like to request a return.

To be eligible, your item must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging

Please contact us before returning an item. Returns sent without contacting us first may not be accepted.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges, if applicable, are non-refundable unless the item arrived damaged, defective, incorrect, or an error was made by Yours Always Jewelry.

Order Changes & Cancellations

Because personalized jewelry may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be made once production has begun.

If you notice an error in your personalization or need to request a change, please contact us as soon as possible at yoursalwaysjewelry@gmail.com.

If production has not yet started, we'll do our best to accommodate your request.

Questions?

We're here to help.

If something isn't right with your order or you have questions about whether your purchase qualifies for a refund or replacement, please contact us at:

Yours Always Jewelry
yoursalwaysjewelry@gmail.com

We want every Yours Always piece to arrive exactly as it should and become something meaningful you'll treasure.

This policy is subject to change at any time. Changes will apply to purchases made after the updated policy is posted.