Shipping policy

At Yours Always Jewelry, each order is prepared with care, and many of our pieces are personalized or engraved especially for you. Please allow time for your jewelry to be created before it begins its journey to you.

Processing & Production Time

Because many of our pieces are made to order, your jewelry may require production time before shipping.

Estimated production time: 3–5 business days

Personalized and custom engraved jewelry may require the full processing period before it is ready to ship.

Please note that business days do not include weekends or holidays.

Shipping & Delivery

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated U.S. delivery time after shipment: 3–7 business days

Please keep in mind that these are estimated delivery times and are not guaranteed. Carrier delays, weather, holidays, high-volume periods, or other circumstances outside our control may occasionally affect delivery.

Estimated Total Delivery Time

For most U.S. orders, please allow approximately:

6–12 business days from the date your order is placed

This includes both production and estimated shipping time.

Personalized pieces are worth the little extra wait, we want to make sure your jewelry is created correctly before it makes its way to you.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

If you notice an error after placing your order, please contact us as soon as possible at yoursalwaysjewelry@gmail.com.

We will do our best to update your address before your order ships, but we cannot guarantee changes once an order has entered fulfillment or been shipped.

Delayed Packages

Occasionally, shipping carriers experience delays that are outside our control.

If your tracking information shows that your package is still in transit, we recommend allowing additional time for the carrier to complete delivery.

If your package appears significantly delayed or you need assistance understanding your tracking information, please contact us at yoursalwaysjewelry@gmail.com and we'll be happy to help.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at yoursalwaysjewelry@gmail.com.

We'll review the tracking information and work with our fulfillment and shipping partners to determine the appropriate next steps.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and delivery location
• Check with household members or neighbors
• Confirm the shipping address on your order
• Allow up to 24–48 hours, as some carriers may mark packages delivered shortly before final delivery

If you still cannot locate your package, please contact the shipping carrier using your tracking information.

You may also contact us at yoursalwaysjewelry@gmail.com and we'll do our best to assist you.

International Shipping

If international shipping is available for your destination, shipping costs and estimated delivery options will be displayed at checkout.

International orders may take longer to arrive and may be subject to customs processing, duties, taxes, or import fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import fees.

Personalized Orders

Please remember that many Yours Always Jewelry pieces are custom engraved specifically for you.

Production begins using the personalization information submitted with your order, so please carefully review all names, dates, initials, Roman numerals, messages, and other personalization details before completing your purchase.

If you notice an error, contact us as quickly as possible at yoursalwaysjewelry@gmail.com. Once production has begun, we may not be able to make changes.

Questions About Your Order?

If you have any questions about shipping or your order, please contact us:

Yours Always Jewelry
yoursalwaysjewelry@gmail.com

We're always happy to help make sure your meaningful piece finds its way to you.